Mid-level ERP Functional Consultant

FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants working in a friendly and professional environment.

Key Responsibilities

Implementation & Training :

  • Project Implementation from Kick-Off to Go Live
  • Requirement Gathering & Business Process Mapping
  • System Setup, Configuration & Implementation
  • FRD Documentation
  • End-User Training

Helpdesk & Support Activities :

  • Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc
  • Post Implementation Support
  • Ability to develop loyal, ongoing relationships with customers
  • Maintain high degree of customer engagement and satisfaction
  • Responsible for retention and up-selling to current clients
  • Diligently follow-up on renewal of Annual Maintenance Plans

Pre-Sales & Project Scoping:

  • Product Demonstration
  • Assist the Sales Team in
  • Project Scoping
  • Documenting Proposals & RFP responses
  • Sales-To-Implementation Project Handover Documentation

You may visit clients onsite for implementation and training on new projects as well as for existing clients.

Basic Requirements

  • Bachelor’s Degree
  • At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.
  • Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge
  • Good communication skills
  • An eye for details and strong analytical skills
  • Ability to work independently and proactively
  • Able to learn new software (FACT ERP.NG) quickly and thoroughly
  • Will need to travel ~25% of the month for client training and implementation (Not during COVID)

Nice to Have Requirements

  • Strong accounting knowledge
  • 3+ years experience in ERP Sales & Client Management


  • Industry standard annual leave
  • Management team that supports your growth and learning
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