ERP Implementation Consultant

As a Functional Consultant at FACT Software Group, you will wear many hats and have the opportunity to progress within the company. FACT Software provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients, and learn about the entire post-sales process.

Key Responsibilities

Implementation & Training :

  • Project Implementation from Kick-Off to Go Live
  • Requirement Gathering & Business Process Mapping
  • System Setup, Configuration & Implementation
  • FRD Documentation
  • End-User Training

Helpdesk & Support Activities :

  • Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc
  • Post Implementation Support
  • Ability to develop loyal, ongoing relationships with customers
  • Maintain high degree of customer engagement and satisfaction
  • Responsible for retention and up-selling to current clients
  • Diligently follow-up on renewal of Annual Maintenance Plans

Pre-Sales & Project Scoping:

    • Product Demonstration 
    • Assist the Sales Team in
      • Project Scoping
      • Documenting Proposals & RFP responses
      • Sales-To-Implementation Project Handover Documentation
      • You may visit clients onsite for implementation and training on new projects as well as for existing clients.

Basic Requirements

  • High degree of technical competency with computer systems and software
  • B.Com Freshers with solid Accounting language
  • Solid foundational Accounting knowledge
  • 0 – 6 Years of Experience in ERP Domain
  • Preferably worked in ERP Help Desk/Implementation
  • Language Known : English (Read, Write and Speak),  Bengali (Speak), Hindi (Speak)
  • Excellent communications skills and client management skills
  • Bachelor’s Degree (Commerce)
  • Must be located in Kolkata

Nice to Have Requirements

  • Strong accounting knowledge
  • Experience in Client Management


  • Industry standard annual leave
  • Management team that supports your growth and learning
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