If your business is not already using one, then Customer Relationship Management or CRM is that one essential tool that you MUST adopt in 2019. CRM is the tool that eliminates unnecessary paperwork and helps your sales team in planning and closing a deal in an organised manner.
It is designed to gather all aspects of your customer information in one place and automate tasks for your entire team. CRM solution benefits one and all; from emerging companies to large established organisations.
Though it might appear to be time-consuming the reward of implementing a good CRM software is manifold.