Mid-level ERP Functional Consultant

FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants working in a friendly and professional environment.

Key Responsibilities

Implementation & Training :

  • Project Implementation from Kick-Off to Go Live

  • Requirement Gathering & Business Process Mapping

  • System Setup, Configuration & Implementation

  • FRD Documentation

  • End-User Training

Helpdesk & Support Activities :

  • Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc

  • Post Implementation Support

  • Ability to develop loyal, ongoing relationships with customers

  • Maintain high degree of customer engagement and satisfaction

  • Responsible for retention and up-selling to current clients

  • Diligently follow-up on renewal of Annual Maintenance Plans

Pre-Sales & Project Scoping:

  • Product Demonstration 

  • Assist the Sales Team in

  • Project Scoping

  • Documenting Proposals & RFP responses

  • Sales-To-Implementation Project Handover Documentation

You may visit clients onsite for implementation and training on new projects as well as for existing clients.

Basic Requirements

  • Bachelor’s Degree 

  • At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.

  • Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge

  • Good communication skills

  • An eye for details and strong analytical skills 

  • Ability to work independently and proactively

  • Able to learn new software (FACT ERP.NG) quickly and thoroughly

  • Will need to travel ~25% of the month for client training and implementation (Not during COVID) 

Nice to Have Requirements

  • Strong accounting knowledge

  • 3+ years experience in ERP Sales & Client Management

Benefits

  • Industry standard annual leave 

  • Management team that supports your growth and learning