We all know that ERP software companies are notorious for bug fix delays. Workarounds and more workarounds, inevitably leading to manual work. To avoid this, we wanted a Service Level Agreement with financial penalties on the software vendor. No one was willing to offer anything of this sort.
When FACT offered us a Quality Assurance Statement signed by their CEO, we were taken aback: if a bug was not fixed within seven working days of simulation, FACT would give us three months of Subscription Plan free. We knew that we had found a company which put its money where its mouth is.