The Quality Assurance Statement from FACT sealed the deal!

We all know that ERP software companies are notorious for bug fix delays. Workarounds and more workarounds, inevitably leading to manual work. To avoid this, we wanted a Service Level Agreement with financial penalties on the software vendor. No one was willing to offer anything of this sort.

When FACT offered us a Quality Assurance Statement signed by their CEO, we were taken aback: if a bug was not fixed within seven working days of simulation, FACT would give us three months of Subscription Plan free. We knew that we had found a company which put its money where its mouth is.